Refund Policy

1. Try before you pay

Every account starts with a free sample of 20 minutes, and Pro can be tried free for 7 days. If you cancel a trial before it ends, you are not charged.

2. 7-day refund on your first payment

If Felvero is not right for you, ask for a refund within 7 days of your first payment for a plan, monthly or yearly, and we will refund it in full.

3. Renewals

Yearly renewals can be refunded in full if you ask within 7 days of the renewal date.

Monthly renewals are not refunded, but you can cancel at any time from Plan & billing so that you are not charged again. You keep your plan until the end of the period you paid for.

4. Extra minutes

Packs of 60 extra minutes can be refunded within 7 days of purchase if none of their minutes have been used.

5. Plan changes

When you upgrade or downgrade, the difference for the rest of the period is charged or credited automatically, so there is nothing to refund.

6. If something goes wrong

If you were charged twice, charged after cancelling, or could not use Felvero because of a problem on our side, contact us and we will put it right, including a refund where appropriate.

7. How to ask

Email support@felvero.com from the address on your account, or reply to your receipt. Payments are processed by Stripe, and refunds go back to the original payment method, usually within 5 to 10 business days. Once a refund is made, the plan or minutes it paid for end.

8. Your legal rights

This policy does not limit any right to a refund or cancellation you have under the consumer laws of the country where you live. See also our Terms of Service.